Refund & Cancellation Policy

Last updated : September 22, 2026

This policy explains how billing, cancellation, and refunds work for services provided by Vectis Signal LLC ("Vectis Signal," "we," "us," or "our").

BILLING

Services are billed monthly, in advance, via Stripe. Your billing date is set at the start of your engagement and recurs on the same date each month unless otherwise agreed.

MINIMUM TERM

Some service tiers require a minimum initial term, as stated at
the time of purchase (for example, a 3-month minimum). Cancellation
requests are honored according to the notice period below, but
fees already committed under a minimum term remain payable.

CANCELLATION

You may cancel your engagement at any time by providing 30 days'
written notice to hello@vectissignal.com. Your service will
continue, and you will continue to be billed, through the end of
the 30-day notice period. After that period, no further charges
will be made.


  • Fees paid for the current billing month are non-refundable once
    work has commenced for that period.

  • If you cancel before the start of a new billing cycle, you will
    not be charged for that upcoming cycle.

  • We do not offer partial refunds for partially used months.

  • If we are unable to deliver the agreed services due to an error
    on our part, we will address this on a case-by-case basis and
    may issue a partial or full refund at our discretion.

DISPUTES

If you believe you were charged in error, contact us at
hello@vectissignal.com before initiating a chargeback with your
card provider. We aim to resolve billing issues directly and
promptly.

HOW TO CANCEL

Send written notice to hello@vectissignal.com with your account
details and the effective date you'd like your cancellation notice
to begin. We will confirm receipt and your final billing date in
writing.

CONTACT US

Questions about billing, cancellation, or refunds can be sent to:
hello@vectissignal.com

Vectis Signal LLC
A Wyoming limited liability company